Warranties

1.Scope

This document describes the warranty regime applicable to the equipment, software and services supplied by More Than Simulators S.L.U. It forms an integral part of the General conditions of sale and service.

2.Manufacturer’s commercial warranty

The prices indicated include the warranty granted by the manufacturer of each item of equipment. Its duration, scope and conditions are those established by the manufacturer and are stated in the quotation and in the documentation accompanying the equipment.

More Than Simulators S.L.U. acts as the customer’s point of contact with the manufacturer during the warranty period: it receives the incident, classifies it, processes the claim and manages the dispatch of parts or the repair.

The warranty begins at the moment the equipment is delivered or, for supplies requiring installation, at the moment commissioning is completed.

3.Legal guarantee

Irrespective of the manufacturer’s commercial warranty, the legal guarantee corresponding to the customer’s status and to the law applicable to the contract shall apply:

4.What the warranty does not cover

The following are excluded from the warranty:

• Consumables and parts subject to wear through normal use: skins, pads, cartridges, batteries, fabrics and similar items.
• Damage arising from use other than that intended, from failure to observe the manufacturer’s instructions or from lack of the recommended maintenance.
• Damage from impacts, drops, liquids, power surges, unsuitable environmental conditions or transport carried out by the customer.
• Work, modifications or repairs carried out by unauthorised personnel.
• Third-party software, which is governed by its own licence, and failures arising from changes in the customer’s IT environment.
• The loss of data and configurations not backed up by the customer.

5.Consumables and wear parts

Consumables are supplied with the guarantee of conformity corresponding to their nature and are not subject to the equipment warranty. Their periodic replacement forms part of the cost of using the simulator and may be planned through support contracts.

6.Claims procedure

The customer must report the defect through the incident logging channels indicated in the Support contracts document, as soon as it is detected, providing the equipment reference, the serial number, a description of the failure and, where possible, photographic evidence.

Apparent defects must be recorded at the time of receipt, in accordance with the delivery clause of the General conditions.

More Than Simulators S.L.U. will confirm receipt of the claim and will communicate the classification of the case — covered by warranty or chargeable — before intervening.

7.Chargeable work during the warranty period

The warranty covers the repair or replacement of the defective item on the terms set by the manufacturer.

Where the work does not relate to a covered defect — for example, because it concerns an exhausted consumable, a configuration error attributable to use or a change request — the service activity will be invoiced in accordance with the rates in force.

Where the defect is covered but the manufacturer does not bear travel or on-site labour costs, More Than Simulators S.L.U. will inform the customer in advance of the estimated amount before carrying out the work.

8.Spare parts and availability

The availability of spare parts depends on each manufacturer’s policy. More Than Simulators S.L.U. will inform the customer, on request and before purchase, of the committed availability period for each item of equipment.

9.Warranty of the services provided by More Than Simulators S.L.U.

More Than Simulators S.L.U. is responsible for the correct performance of installation, configuration and training services in accordance with the legislation applicable to the services contract.

If a deficiency attributable to the performance of the service is established, More Than Simulators S.L.U. will repeat it at no cost to the customer.

Version: 1.0. Last updated: 14 September 2026.