Services

The equipment is half of it. This is the other half.

We design, install, train people to use it and maintain it. Everything is invoiced by the hour — and the hours are agreed beforehand, not counted afterwards.

Catalogue service — quoted alongside the equipment
Project service — sized during the study

Before deciding

What happens before a shopping list exists.

Advice and demonstration

Try the equipment on a case of your own before deciding, at your centre or at ours.

What you receiveReport on the trial and the recommended setup.

No charge

Needs assessment

What is taught today, to how many students, with which learning objectives and with which assessment.

What you receiveSizing report and training plan.

Fixed block · 8 h

Centre design and sizing

Room layout, flows, capacity, control and observation. The drawing before the shopping list.

What you receiveDrawings, room layout and a phased budget.

In phases

Audio-video systems design

Position of cameras, microphones, control room and conduits, decided on the drawing and not afterwards.

What you receiveAV design plus building and network requirements.

In phases

Commissioning

From the delivery note to the first session with students. Two services, and the equipment is up and running.

Installation and setup

Assembly, commissioning and functional testing of the equipment in its room — including integration with the video management system and with the centre network where applicable.

What you receiveInstallation record, verification checklist and configured access.

Agreed hours · technician

Usage training for the equipment or the system

How it is switched on, operated, cleaned and maintained — a single item of equipment or the whole centre with its audio-video system. For the people who will use it every day. This is not train-the-trainer work on simulation methodology: it is training on what has been installed.

What you receiveQuick guide and a recording of the session.

Agreed hours · trainer

Throughout the life of the equipment

The part almost nobody knows we do, and the one that decides whether the centre is still running in year five.

Preventive maintenance

Inspection, calibration, parameter checks and software updates, so the equipment does not fail on exam day. We are the ones who tell you when it is due — you decide whether to go ahead.

What you receiveTechnical report, calibration certificate and record of interventions.

Agreed hours · technician

Corrective maintenance

Diagnosis and repair of faults, in or out of warranty, always with original manufacturer spare parts.

What you receiveQuote up front and a repair report.

Agreed hours · technician

Expansion and relocation

Adding rooms or equipment, or moving the centre without losing the configuration.

What you receiveRelocation and reconfiguration plan.

In phases

How it is invoiced

A single unit: the hour. What changes is the profile doing the work.

Rate by profile

Technician, trainer and project specialist each have a different rate. The proposal always states which profile is involved and how many hours are estimated.

Fixed amount

The hours are agreed and approved before work starts. The proposal carries a defined amount, not an open-ended rate — which is what a procurement file needs in order to be signed off.

Travel

It is invoiced separately, by zone, and appears as a line of its own. It is never buried inside the hourly rate.

Product page · Adult patient simulator

Services for this equipment

Installation and setupTechnician · at your centre Add to my list →

Usage trainingTrainer · at your centre Add to my list →

Preventive maintenanceWe let you know when it is due Add to my list →

Is it going into a new centre? Start from the needs assessment →